Service Updates

We are temporarily experiencing issues with deliveries / collections today due to local issues such as adverse weather or other local issues.

We are sorry for any inconvenience and thank you for your understanding. We will regularly update customers on the depots most impacted here: 

• Swansea

If you need to collect an item for which we've left an 'attempted delivery' card, you can collect your item from the depot indicated on the card that was left along with a form of ID.

Delivery delays are expected in the North Essex area due to a road traffic accident on the A12 resulting in several delays. The below postcodes are affected.

•  CM2 5 & CM2 6
•  CM1 6 & CM1 7
•  CM3 2 & CM3 3
•  CM7 1 to CM7 3
•  CM8 1 to CM8 3
•  CM77 7 &  CM77 8
•  ALL CO
•  ALL SS

There is currently no route to Afghanistan as carriers have cancelled flights since Monday 16th August 2021. 

However, Afghanistan currently can be reached via our globalexpress service. 

Canada Post have informed us that they have received notice from the Canadian Union of Postal Workers (CUPW) indicating that they have commenced a nationwide overtime ban for employees as of today, Friday 23-May-2025, 12:00 a.m. local time.  

The duration of the overtime ban is currently unknown at this stage. At this time, ParcelForce is continuing to despatch to Canada and Canada Post are continuing to operate but customers may experience delivery delays.    

The situation is fluid, and we are in regular communication with Canada Post. We will update further on this as soon as we can. 

ParcelForce Worldwide also continue to despatch globalexpress items to Canada and as these are delivered by another provider are not impacted by the overtime ban effecting Canada Post. 

The Democratic Republic of Congo Post have informed us that due to the ongoing conflict in the east of the country, postal operations are severely disrupted with North Kivu, South Kivu and Ituri impacted.

Mail movement is severely impacted and this has led to considerable delays. The post have implemented temporary suspensions in the processing of all mail while it is actively exploring alternative solutions.

Due to the situation in the region currently and a number of flight cancellations we are not currently able to accept traffic for this destination. 

Any items already posted and in the pipeline will be returned to sender. 

Iran Post have informed us that all international airmail services have been suspended following the airstrike on the 13th June 2025.  

All ParcelForce services to Iran were suspended from 7pm on the 19th June 2025 until further notice.   

The situation is fluid and we will continue to provide further updates as we receive them.

Please note that due to the current situation in the region we are still accepting items however customers should anticipate delays.

The situation is fluid and we will continue to provide further updates as we receive them.

Japan Post have updated that the situation has now improved after the impact of the earthquake in January but there is still a lot of rubble in certain areas which continues to effect their operation.

The postcode areas which remain affected are 9270000 – 9289999 and delays may be experienced as result.

Please note that due to the current situation in the region we are still accepting items however customers should anticipate delays.

The situation is fluid and we will continue to provide further updates as we receive them.

Thai Post have informed us that due to the situation along the border with Cambodia since the 24th of July 2025, post offices in the following postcode areas 31180, 32140, 32150, 32210, 32230, 33110, 33140, 33150, 34260 and 34280 are temporarily closed.

As a result, the delivery of  items in the affected areas may be subject to delays. 

Vanuatu Post have informed us that a 7.3-magnitude earthquake hit the country on 17 December 2024, disrupting Internet connectivity and flights. 

The event has caused significant structural concerns at the Vanuatu Post Limited building and airports are temporarily closed for repairs with road access to international seaports blocked by landslides. 

As Internet connectivity and electricity are currently down, processing and delivery delay can be expected until the situation recovers. 

Service is suspended until further notice for our globalpriority and globalvalue services. Parcels should not be accepted and if sent will be returned to sender. 

However, Yemen currently can be reached via our globalexpress service. 

We are still despatching items to Belarus however dispatch is once a week via a transit destination therefore longer transit times should be expected. We are continually monitoring the situation and will provide an update if there are any changes to our service moving forward. 

Globalexpress suspension
Service is currently suspended until further notice. Any shipments already in transit are likely to be returned. 

Earthquake and Volcanic Activity 

Icelandic Post have advised that a new volcanic eruption started just north of Grindavik in the Reykjanes peninsula on Sunday 14th January 2024. 

It is deemed likely that more eruptions will occur around the town in the coming weeks, hence It is unlikely that habitants will be allowed to return to live in Grindavik in the coming weeks or months. 

Iceland Post has not delivered mail in the Grindavik area since the original evacuation 13th of November 2023 and due to the area being uninhabitable it seems unlikely it will be possible to deliver mail in Grindavik in the near future. We will provide any further updates on this as they become available. 

Storm 

Icelandic Post have informed us that an unseasonal storm has hit resulting in road closures in the northern and south-eastern part of the country. 

Heavy snow and winds have closed roads in these parts of the country since the evening of Monday 3rd June, making it impossible to transport mail in those parts of the country. 

The storm is expected to last into the week and as result delays can be expected until condition improves

Our service to Ireland is operating as normal. Items that require the payment of import taxes may take longer to be delivered as this is required before items are released from Irish customs.

Please note: Delivered Duties Unpaid items sent to Ireland are handled as follows:

• Where a mobile number and /or email is provided, the recipient will receive a text and / or email and a letter with the amount of tax to pay plus An Post’s processing fee.
• Where just the address has been provided, the recipient will receive a letter.

In both situations the recipient will receive instructions on how to pay and will have 16 working days to make the payment before the item is returned. The pay by date is included in the customer notification. All items are held in the Dublin Mail Centre Campus before being released, once payment is received. If payment is not received by the payment due date or the customer rejects the item then it is returned to sender.

Israeli Post have informed us that Israel declared a state of emergency as of Friday, the 13th June 2025 until further notice.

We have now reinstated our services to Israel but please note that due to the current situation in the region customers should anticipate delays.

The situation is fluid and we will continue to provide further updates as we receive them.

Please note at this time, we are unable to accept items addressed to Gaza or Khan Yunis and The West Bank.

Airport Closure

Poste Italiane have updated that Catania Airport will be closing during night-time hours from the 31st March to the 30th October 2025.

The closure will not affect EMS & Parcel products and will only affect Letter traffic, Tracked and Registered items to the zip code areas of 93xxx to 98xxx. These items may be delayed as result of the evening closures.

Potential Delays

Please note that customers currently using our services to Italy may experience a temporary delay. We are continuing to export as normal however are aware of extended processing times locally at present. We are closely monitoring the situation and will provide further updates as they become available.

Adverse Weather

Poste Italiane have informed us that adverse weather conditions in the Veneto region are currently causing disruption to the road network.

As a result, the delivery of all items are subject to delays in the province of Belluno with the affected post codes areas:- 32040, 32042, 33043, 32044 and 32046 

Strike

Post Italiane have informed us that some Italian unions have confirmed a four-hour strike, starting at 01:00pm on 26th of July 2025, involving handling companies. There is a risk of flight delays or cancellations, and airport services might be disrupted.

As result, service may be affected during and immediately after the strike.

Portugal Post have informed us that Menzies, the company who provide local ground handling services have announced strike action at Portugal’s mainland airports during July and August. Schedule as follows:

• From 00.00 on 25 July to 24.00 on 28 July;
• From 00.00 on 8 August to 24.00 on 11 August;
• From 00.00 on 15 August to 24.00 on 18 August;
• From 00.00 on 22 August to 24.00 on 25 August;
• From 00.00 on 29 August to 24.00 on 1 September

As a result, disruption to both inbound and outbound mail services is to be expected during and immediately after the strike dates.

Slovakian Post have informed us that due to an outbreak of foot-and-mouth disease in the south-west of the country, special emergency measures have been implemented with effect from 21st March 2025 and a wider emergency has been declared with effect from 25 March 2025.

For premises housing livestock with confirmed cases of foot-and-mouth disease and all premises within the protection zone defined by the Regional Veterinary and Food Administration, the following will apply:-

All Postal items addressed to affected premises will be held at the appropriate post office for the duration of the above measures; The post office/courier will inform the recipient by phone or e-mail that items are being held.

Areas affected are:

• Medveďov - 930 07
• Ňárad - 930 06
• Baka - 930 04
• Malá Lúč - 930 03
• Plavecký Štvrtok - 900 68

Delays may also be observed at border crossings due to extra control measures taken as a result of the outbreak.

We continue to make regular mail despatch to Ukraine via our Postal Partners. In the absence of air transport, they have rebuilt their international logistics network using road line haul and trains to convey postal items to, and from airports outside of Ukraine. In areas without active hostilities, all Ukrposhta post offices will remain open. Sorting facilities are equipped with electricity generators to ensure uninterrupted work and maintain normal customs and sorting procedures. However, operationally delays are still likely to be experienced until further notice. 

Globalexpress  

This service is currently suspended until further notice. Any shipments already in transit may be returned. 

There remains a number of areas that Ukrposhta are currently unable to service. For the latest view on accessible postcode and service areas please refer to:

services.ukrposhta.com/postindex_new/upload/Available_codes(Ukraine).zip

This is updated every Sunday. This list does not contain all existing postcodes but only those where mail acceptance and delivery services are available at a given time.

Recent changes in customs clearance processes mean that we continue to implement further system updates to support our europriorityimport service. 

Our europriorityimport service will be temporarily unavailable from 18 January 2021 until these updates are completed. We will keep you updated on the progress of this. 

Guidance on the required customs data and documentation can be found here. 

We apologise for any inconvenience caused. Thank you for your patience and understanding. 

We may need to return your parcels for one of the following reasons: 

1. Insufficient Customs data and/or export documentation provided. 
2. Sending Prohibited or Restricted Goods 
3. The item could not be delivered in destination country.