Redelivery
Missed your delivery? Arrange to have your items redelivered at a more convenient time and place
Arrange a redelivery with Parcelforce and Royal Mail
Explore ways to have your items redelivered at a more convenient time with our redelivery services
Please note that arranging a redelivery online with us has changed
You can now arrange a redelivery for a more convenient time on the Royal Mail website. Simply click ‘Book a redelivery’ and you’ll be redirected to the Royal Mail website to begin.
Missed a delivery?
Received a 'Something for you' card? Arrange to have your item redelivered.
Sometimes we can't deliver an item to you because nobody was there to sign for it or there wasn’t a sufficient safeplace to leave it. We know you can't always get to your local Parcelforce Depot to collect it, so we are happy to make a redelivery:
- free to your own address
- free to another address in your postcode area
- or free to your local Post Office® branch.
Simply visit our redelivery tool on the Royal Mail website and book a redelivery using your reference number.
Please have your 'Something for you' card to hand as this will have everything you need to complete the redelivery form.
Automatic redelivery
You don’t need to pick up your parcels as we'll automatically redeliver your items the next working day. Providing you with two delivery attempts.
How to book a redelivery
Missed a delivery?
There are four options for you to get the item you missed:
- Arrange a free redelivery to your house.
- Arrange a free redelivery to an alternative local address.
- Arrange a free redelivery to a Post Office® and collect it from there.
- Want your item as soon as possible? Then pick it up in person from your local Parcelforce depot - the address will be on the ‘Something for you’ card.
We hold items for 18 calendar days before returning them to their sender, so any Redelivery date must be within 18 calendar days of the item being available for collection from a Parcelforce depot or local Post Office branch.
48 working hours’ notice is required for a Redelivery. If you need the item earlier you can collect it from your local Parcelforce depot, which can be found by visiting royalmail.com/services-near-you.
To keep your items as secure as possible, we require proof of identification to be shown when it is collected from a Parcelforce depot or a Post Office®.
Please ensure you take with you:
- The ‘Something for you’ card or ‘Fee to Pay’ card
- AND one of the following in the name of the person the item is addressed to:
- Credit or debit card.
- Bank or building society cheque/savings book.
- Valid Passport.
- Driving Licence.
- NHS Medical Card.
- Photo Identity Card (Foreign National, Military, Police Warrant, Royal Mail Employee, NHS or senior citizen bus pass).
If you're collecting items for someone else, please bring the card and one of the above items in the name of the person the item is addressed to.
If the above is not available in the name of the person the item is addressed to, the person collecting the item will need to bring:
- The Something for you card or Fee to pay card
- Photo ID of themselves (driving licence*, passport, foreign national ID, military ID card, police warrant card, Royal Mail employee card, NHS medical card or senior citizen bus pass)
- Proof they live at the specific address the card was delivered to (driving licence*, bank statement, television licence, utility bill or home insurance certificate)
* We will accept a photocard driving licence as both photo ID and proof of address.
Only original, recent documents will be accepted.
Before you visit the Post Office® to collect your item:
- Check the proof of identification you'll need (see the identification section on this page).
- Check the branch opening hours using our branch finder.
Create an account to stay on top of your deliveries
Sign up or log in to your account to track the status of your recent deliveries
Parcelforce Worldwide & Royal Mail: Giving you more ways to send
Access both Parcelforce and Royal Mail services and discover more ways to send, track and collect your parcels in the UK and overseas.
