Contact us
We have a range of support services to help you, from self-service tools to help pages on all aspects of parcel delivery.
Find quick solutions to delivery queries
Track a delivery
Track parcel deliveries in the UK and overseas with Royal Mail Track and Trace.
Arrange a redelivery
Missed your parcel and need it redelivered? Arrange a redelivery here.
Received a fee to pay card?
Pay customs charge fees for your deliveries online with Parcelforce and Royal Mail.
Find help to common delivery questions
Tracking help
If you’ve sent a parcel with us, find out how to check in on its status and keep track of its UK or international delivery journey.
Receiving help
Missed a delivery or need to collect your parcel from us? Discover advice for receiving your parcels and deliveries here.
Still need to get in touch?
Speak to an agent
Our customer service advisors are available between 8am to 6:30pm Monday to Friday and 8am to 12:30pm on Saturday, excluding UK Public and Bank Holidays.
For customers with impaired hearing
Contact us using the Relay UK service from 8.00am - 6.30pm Monday to Friday and 8.00am - 12.30pm on Saturday, excluding UK Public and Bank Holidays.
For Welsh speaking customers
Gall cwsmeriaid sy’n siarad Cymraeg gysylltu â ni ar
More ways to check in with us
Delivery options
We take our responsibility towards disabled customers very seriously. If you need more time to get to the door or for us to knock louder, then please set your requirements in the Royal Mail App. This will apply to the whole household and as we are part of the same Group, Parcelforce Worldwide will also follow these instructions.