Help and advice
From understanding what you can and can’t send to what happens if you miss a delivery, discover help for all your parcel delivery needs in one place.
How can we help you today?
Let us help you find the right level of support for your parcel sending needs.
Sending
Whether you’re sending parcels in the UK or worldwide, browse our dedicated help area for sending support.
Tracking
If you’ve sent a parcel with us, find out how to check in on its status and keep track of its delivery journey.
Receiving
Missed a delivery or need to collect your parcel from us? Discover advice for receiving your parcels and deliveries here.
Account
Setting up a new Royal Mail account or need help with account services? Explore our support area for account customers.
Service updates across our network
Find out if there are any disruptions or delays to our delivery services across the Parcelforce and Royal Mail network.
Need to get in touch?
Can’t find what you’re looking for and need to speak to one of our experts? Find out how to get in touch with us here.