Parcelforce Worldwide & Royal Mail: Giving you more ways to send
Two trusted brands, one delivery network
From 11th August 2025, Parcelforce Worldwide and Royal Mail will move to a new single delivery network.
This will allow us to handle all parcel sizes more effectively and bring more efficient collection, processing and delivery of your parcels.
The Parcelforce brand is staying put, but we'll now operate using a single set of products and services which brings together the strengths of both networks.
What this means for you
More ways to send your items
The UK's largest returns network
The UK's greenest vehicle fleet
Clear parcel pricing model
Send an item: A new way to access our delivery services
Sending parcels online with us has changed. You can now access both Parcelforce delivery services to get your items where they need to be using our new Send an item platform platform on the Royal Mail website.
Simply click ‘Send an item’ and you’ll be redirected to the Royal Mail website to browse all our delivery services including next day parcel delivery, services for larger items and a range of options for overseas delivery.
Start using our new delivery services
We’ve simplified our offering to give you more options and value for your UK deliveries. Guaranteed next-day and timed delivery services will still be a priority, ensuring your parcels arrive exactly when needed.
- express10 Guaranteed delivery before 10am
- expressAM Guaranteed delivery before noon
- express24 Guaranteed next day delivery
- express48 Delivery in 2 days
- express48large Large parcel delivery in 2 days
New ways to track and manage your deliveries
Managing deliveries
You can now manage Parcelforce deliveries, arrange redeliveries and pay fees for your parcels using new platforms on the Royal Mail website. Find out more about the changes below.
Find drop-off points & addresses
You can now use Royal Mail’s Services Near You tool and Postcode Finder to find UK addresses or drop off points for your Parcelforce deliveries. Find out more about the new tools below.
Are you a Parcelforce account customer?
Find out about what’s changing and the new services and account benefits available to you as part of the new Parcelforece and Royal Mail network.
What you need to know
If you want to send an item now, you can do so by visiting our Send an item platform on the Royal Mail website here: https://send.royalmail.com/
From here, you’ll be able to browse both Parcelforce and Royal Mail delivery services, send your items to anywhere in the UK or overseas and even arrange collections for your parcels too.
Our old Parcelforce send platform has now been retired so please be aware that Send an item on the Royal Mail website is the new destination for sending your items.
Both Parcelforce and Royal Mail deliveries can now be managed more efficiently on the Royal Mail website. See below for more information on the new online destinations to track your items, arrange redeliveries and find your nearest Parcelforce depot:
- Track an item
- Arrange a redelivery
- Return a parcel
- Pay customs charges
- Arrange drop-offs and collections
- Find a postcode
- Find a Parcelforce Worldwide Depot
- Find a Post Office
You can also manage your deliveries within your new Royal Mail account or using our new app.
For more help managing your deliveries please visit our Help & Advice section.
The Parcelforce Worldwide app has been decommissioned and customers will now be able to manage both Parcelforce and Royal Mail deliveries in on place on our new app here: https://www.royalmail.com/downloadapp
Please use the Services Near You tool on the Royal Mail website to find your nearest Parcelforce Worldwide Depot. You can use the tool to find your nearest depot here.
To find out what’s changing for Parcelforce account customers please visit our dedicated page here.
Introducing our new app
Keep tabs on your deliveries and discover new services at your fingertips with our new app. Access your new Royal Mail account and manage all your Parcelforce and Royal Mail deliveries together in one place.
