Enhanced and inclusive compensation for our retail customers

Please note: If you are an account customer, information relating to compensation can be found in our UK and International userguides. 

All of our UK express services include compensation cover of £150 per consignment for loss or damage. 

For our international services the amount of inclusive or additional cover varies per International service, 

For full breakdown of compensation available by service see the accordion below.

If the value of your parcel exceeds this, you can take out our enhanced compensation cover for loss or damage, up to a maximum of £2,500 per consignment.

For a breakdown of items excluded from compensation please visit here.

Providing the consignment has been packaged correctly, any compensation payable for damage to an item will be limited to the repair cost. If the item is lost, or damaged beyond repair, an independent agent may be used to supply a replacement – subject to the maximum compensation for the service used, allowing for wear and tear and depreciation where appropriate. The lowest of the cost/sale price will be used to settle a claim and VAT will be reimbursed where appropriate. 

You can take out enhanced compensation for UK and International parcels by choosing the relevant options when you book your parcel online.